Thank you for choosing uxolclub.com. 

We guarantee that all products are strictly tested by our quality inspectors before delivery, if you need after-sales service, please contact us by email:  (support@uxolclub.com) .

After you email us to request a return, we will get back to you within 24 hours.

90-day money-back guarantee 90-Day Returns

We offer a 90-day money-back guarantee.  if you are not satisfied with our product and it is unopened, you can return the product to us and get a refund.

The refund method is refund according to your payment method, and the cost will be borne by the buyer

Return or exchange time: 90 working days

If it is an exchange or return, the cost will be borne by the buyer 180-Day Warranty: We also offer a 180-day warranty (180 days from the date of receipt) to cover any possible defects in materials and workmanship.

PLEASE NOTE: For health and hygiene reasons, we cannot offer a refund or exchange if the product has been opened, worn, or used or no quality problems. To request a return, please contact our customer support team (support@uxolclub.com) to approve the return and get instructions on how to proceed. 

Incorrect Product Ordered

If you change your mind or realize you ordered an incorrect product,  pls contact our Customer Care (support@uxolclub.com), we are able to make a change or cancel your order before the product is shipped from our warehouse.

If your product has been shipped already, we could not make changes anymore. 

“Order Cancellations Policy”

• <24 hours (Before we produce): 5% cancellation fee
• ≥24 hours (In production process): 25% cancellation fee
• ≥3 days (Production is completed): 50% cancellation fee
• Once shipped: Can’t be canceled

Incorrect Product Received

What if your incorrect order has been shipped already? Or what if there's a mistake in the product shipped to you? There're 2 ways to back your money: 

1. Pls reject the package at the time of delivery and marking Return to Sender (RTS).
2. Pls contact us within 48 hours once you received the package, we are glad to guide you through the return process.

Product Not Received

If your product was not delivered at all or lost, pls contact our Customer Care (support@uxolclub.com), we will investigate the matter with the logistics carrier, and then will arrange a replacement or refund to you as soon as possible.

Product Damaged or Faulty 

If you have received a damaged or faulty product, pls contact our Customer Care (support@uxolclub.com) to clearly detail the issues you are having, we will replace or refund your order at our discretion.

We need you to return the faulty product and any accessories that came with it, with their original packaging.

Important: For items that arrive damaged or defective, you need to provide a video/photo to support your claim that the item arrived damaged or malfunctioning. If the customer refuses or fails to send photos/videos of the purported faulty/damaged item, this return will be considered “buyer’s remorse” and it will be the customer’s sole responsibility to return it. Customers are also vulnerable to a 15% restocking fee plus any shipping fees paid by the seller. If the customer claims that the item is defective/damaged, the customer must provide proof before returning it, without exception. Submit images/videos for your return request using the Contact Us form.

Any Other Return Request

If you still need help with any other return request, please contact our Customer Care (support@uxolclub.com), who will be happy to help with any queries you may have.

E-mail: support@uxolclub.com

Working day:  10AM-7PM EST, 7 days

Payment methods we offer

• Paypal
• Stripe-Visa/Master/Discover/Diners club/American Express/GooglePay/ApplePay

The payment icon is displayed at the bottom of the website, on the detail page and on the checkout page.

Why my order was not paid successfully?

Usually, we found payment failed due to bank payment security protection.

Here are some suggestions for you to place the order successfully:

• Would you pls kindly confirm with the bank service at first and then try again? 

(If you have tried 3 times already, please wait for 24h and try again; you can also change another card to make the payment):

1. Contact your bank and explain this transaction is by yourself;
2. Request your bank to allow the payment, then the order will be paid successfully;
3. Tell us your order number, we'll help to check the status and arrange to send out the parcel for you.

• You can try to use Paypal.

How To Place An Order?

1. First of all, please visit our website:  https://uxolclub.com/

2. Find your category, click it enter the collections details.

3. Find your favorite item, click it enter the product details.

4. Click BUY IT NOW. Or you can also add it to your cart at first, then check it out together with all the items you need.

5.  Add to the shopping cart to determine the model, quantity and discount of the basic store activities you selected, click Next to checkout.

6.Fill in your delivery information such as address information, email address and phone number.Your coupon code can be entered at checkout. Once the code is entered you will see the discount for the Swoonvibe coupon code automatically applied to the total. Limit one coupon code per order.

7. Standard shipping is free for orders over $69+ (before tax and after the coupon code is applied) otherwise the cost is just $6.99. If you need your order faster than the standard promised delivery date, you will be provided with other promise delivery dates to choose from. The cost of faster shipping will be determined based on the delivery date you choose.

8. Choose the payment method, place order.

9.  If you choose to check out with PayPal, just click Pay with Paypal.Log in to your PayPal account.Fill in your personal information correctly,  then click Pay Now.

Payment done

Payment done. 

How to cancel my order?

Please contact Uxolclub Customer Care( support@uxolclub.com) immediately once you decide to change or cancel your order.

If your order has been shipped by the time you contact us, you are able to easily return the item to us.

Can't find the solution to my questions?

If your question didn't solve yet, pls contact us feel free.

Email: support@uxolclub.com