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For your convenience, we've provided answers to some of our most-asked customer service related questions below. If you don't find what you're looking for here, please click here to contact us.
Q:Incorrect product ordered？
If you change your mind or realize you ordered an incorrect product, pls contact our Customer Care ( support@uxolclub.com), we are able to make a change or cancel your order before the product is shipped from our warehouse.
If your product has been shipped already, we could not make changes anymore.
Q:Incorrect product received？
What if your incorrect order has been shipped already? Or what if there's a mistake in the product shipped to you? There're 2 ways to back your money:
- Pls reject the package at the time of delivery and marking Return to Sender (RTS).
- Pls contact us within 48 hours once you received the package, we are glad to guide you through the return process.
Q:Product not received？
If your product was not delivered at all or lost, pls contact our Customer Care ( support@uxolclub.com), we will investigate the matter with the logistics carrier, and then will arrange a replacement or refund to you as soon as possible.
Q:Product damaged or faulty ？
If you have received a damaged or faulty product, pls contact our Customer Care ( support@uxolclub.com) to clearly detail the issues you are having, we will replace or refund your order at our discretion.
We need you to return the faulty product and any accessories that came with it, with their original packaging.
Q:Any other return request？
If you still need help with any other return request, please contact our Customer Care ( support@uxolclub.com), who will be happy to help with any queries you may have.
Q:How do I ship to an address that isn't mine?
When placing an order you can choose a different shipping address as your billing address on the shopping cart pages before checking out.
Q:Do you refund shipping charges?
We refund shipping charges in the following cases:
- We ship an incorrect product.
- We ship a broken or defective product.
- The carrier damages a product during shipping.
If we re-ship a product in these cases, we do not add another shipping charge
Q:How do I get discounts on my future purchases?
To receive discounts and great benefits, you can sign up to become a registered member on our site. As a member you can enjoy great discounts, be the first to find out about our sales and even get invited to some of our exciting events.
Q:How do I sign up as a member?
Signing up for membership is easy; simply fill out the required information on the shopping cart pages after placing an order. You should then receive a confirmation email with a member number that you can use for great member benefits.
Q:Are these products safe for use?
These products are sold for the intended use only; we are not responsible for any physical harm caused by any of the products sold herein.
Q:Can I get a mail catalogue?
We currently do not mail catalogues for we are strictly an online business.
Q:Are children safe at uxolclub.com?
The products sold herein are intended for adults over the age of 18. We do not sell products for purchase by children. At the moment you register with uxolclub.com, purchasing products from uxolclub.com or providing information to uxolclub.com, you assure uxolclub.com that your are over the age of 18 and any information given to uxolclub.com about a third party is from a third party over the age of 18.